In Fierce Conversations, author Susan Scott provides insightful direction on how to responsibly and effectively have “hard” conversations. She talks about the importance of transparency and being present by prompting us to consider that “the conversation is the relationship.”
While the fierce approach to conversations may be tough initially, problems and issues will exist whether or not we talk about them, so we should not avoid these discussions. And lest we forget that each person owns his or her own “truth” about reality, we must fully understand all sides of a situation before choosing the course of action. A common theme throughout her narrative is the potential impact of any one conversation. Put simply, “While no single conversation is guaranteed to transform a company, a relationship or a life, any single conversation can.”
Decision-Making and Communication
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TED Talk—10 Ways to Have a Better Conversation
Celeste Headlee, host of the Georgia Public Broadcasting program “On Second Thought,” shares 10 useful rules for having better conversations. “Go out, talk to people, listen to people,” she says. “And, most important, be prepared to be amazed.”
Read the Forbes article, “How Shifting Communication Trends Are Impacting Digital Transformation.” The author contends that “communication remains one of the most fascinating elements of digital transformation.”